Law on Return of Goods

Return of goods in Ukraine is regulated by the Law “On Protection of Consumer Rights”.
Article 9 “Consumer Rights When Purchasing Goods of Proper Quality” states that:

1. The consumer has the right to exchange a non-food product of proper quality for a similar one from the seller from whom it was purchased, if the product does not satisfy him in shape, dimensions, style, color, size or for other reasons cannot be used by him for its intended purpose.

The consumer has the right to exchange a product of proper quality within fourteen days, excluding the day of purchase, unless a longer period is announced by the seller.

The exchange of goods of proper quality is carried out if it has not been used and if its presentation, consumer properties, seals, labels, as well as the settlement document issued to the consumer together with the sold goods, or a QR code reproduced on the display of the software register of settlement operations (the display of the device on which the software register of settlement operations is installed), which allows the consumer to read it and identify it with the settlement document according to the data structure contained in it, or an electronic settlement document sent to the subscriber number or email address provided by the consumer, have been preserved.